Technical Operation Director - Islamabad - manager operations jobs

Company Name:

Talal Interntional

Position Type:

Full-time

Experience:

8 - 10

Qualification:  Bachelors Degree (Information Technology/computer Science/Computer Engineering/Computer Technology)

Experience:  15 Years Experience

Certification: CCNP, CCIE SP, ITIL Expert, Master Degree

Job Description:

·        Provide leadership, vision, and management to the technical operation (including IT Infrastructure, NOC, BSS/OSS, ITSM, disaster recovery and business continuity)

·        Responsible for the strategic direction for this group, ensuring that it aligns and meets the business objectives and goals.

·        Hold regular departmental meetings to access goals and progress toward goals; promote teambuilding; and develop employees

·        Monitor how effective the technical operation is in providing excellent customer service by talking to customers on a routine basis and conducting customer surveys

·        Effectively communicates Business Operation to ensure durability of alignment technical delivery with business objectives to maximizes productivity

·        Administer the overall CapEx and OpeEx

Qualification:  Bachelors Degree (Information Technology/Computer Science/Computer Engineering/Computer Technology)

Experience and skills:  8 Years Experience

Certification: Experience Application Admin (CRM, Billing, OSS, Tivoli)

Job Description:

·         Manage the activities of the Assigned Team and liaise between the support team and the ITCC management and other support teams.

·         Maintain a stable version the configured application by overseeing all support activities performed by the team.

·         Participate in requirements gathering and impact analysis activities related to the supported modules.

·         Manage the logs and the reporting activities.

·         Managing operation of system and issues raise from the Operation Team.

·         Coordinate on issues related to problems, progress and status reports and day to day activities.

·         Applying fixes and planning preventative maintenance

·         Planning and implementing Minor Enhancements

·         Providing support for new features and upgrading to new releases

·         Enhancing Operational Documentation